Work With Us: Technical Writer

The Opportunity

Create clear, concise, and user-friendly documentation that empowers our community to effectively utilize Pulsedive's platform.

Pulsedive is a threat intelligence startup that delivers frictionless threat intelligence solutions for growing teams. We bring together intelligence in our platform and data products (Pro, API, Feed, Enterprise TIP), correlating indicators of compromise and organizing information to support threat collection, pivoting, research, and analysis. 

Pulsedive is looking for a skilled technical writer on a contracting basis to document use cases, technical specifications, and guides for our platforms, products, and integrations. If you’re energized by making complex technical information accessible and engaging for technical audiences, this is the role for you. You will work closely with product and engineering to research, write, and maintain high-quality documentation that helps our users and clients leverage Pulsedive's solutions to their fullest potential.

Working at Pulsedive

Regardless of your role or expertise, we seek candidates who embrace honesty, enjoy constant learning, and are empowered by ownership of their work. As a product-led company, our users are our primary stakeholders. We believe there are countless ways for talented individuals from all backgrounds to contribute their unique skills, interests, and perspectives as Pulsedive grows—and we can't wait to work with and learn from you.

You’ll Get To

• Document technical features, integrations, architectures, and APIs 
• Create clear and accessible guides, walkthroughs, and help articles for a range of technical audiences and uses cases
• Migrate and improve existing content, creating a streamlined and centralized system for all technical documentation
• Collaborate with Pulsedive leadership and subject matter experts 
• Get hands-on learning by using Pulsedive tools and sandboxed environments
• Help maintain up-to-date information to reflect new features, integrations, and product changes
• Create maintenance plans and style guides, laying the groundwork for future documenters
• Communicate information with diagrams, charts, illustrations, animations, and more to effectively convey concepts and architectures  
• Act on feedback to improve Pulsedive’s documentation and user support content
• Manage your time and workflow independently in a fully remote environment

What You’ve Got (and We Want)

• 3+ years experience in technical writing, documentation, or related fields
• 2+ years in IT, computer science, networking, and/or cybersecurity
• Proficiency in English with the ability to communicate technical concepts in a clear, concise, and user-friendly manner
• Proven experience creating documentation for cloud-based SaaS products
• Ability to research and write documentation for new features and integrations, while closing gaps in existing content
• Ability to interview subject matter experts to extract and clarify complex technical information with minimal review

Bonus Points For

• Familiarity researching and deploying tools or platforms for technical documentation
• Practical experience with customer success and enablement
• Extensive experience with cybersecurity platforms, particularly in threat intelligence
• Familiarity with:
  • Cybersecurity (e.g., IOCs, MITRE ATT&CK, OSINT, incident response)
  • Networking protocols (e.g., DNS, HTTP)
  • APIs
  • Threat intelligence feeds
  • Enterprise SaaS platforms

The Structure

This is a part-time, fully remote contract role with potential for a full-time role at Pulsedive. Our working schedule is flexible, with an average 10 hour weekly commitment. You will have high levels of autonomy, working asynchronously with the Pulsedive team. We’ll develop expectations, milestones, and timelines for deliverables together - but give you the space to work in the ways you find the most productive and fulfilling.

Caught Your Eye?

Send us a resume and relevant materials to: talent@pulsedive.com

What Happens Next?

After we receive your application, we'll update you on your status. If we think there's a fit, we'll send you a quick email to verify relevant experience and then set up a time to interview.